Refund Policy

Last updated: May 16, 2026

At CloudFace AI, we want you to feel confident when choosing our service. That’s why we offer a 30-day money-back guarantee on all paid plans.

Our 30-Day Money-Back Guarantee

If you are not completely satisfied with any paid subscription (Personal, Pro, Business, or higher), simply contact us within 30 days of your initial purchase. We will issue a full refund — no questions asked.

This guarantee applies to first-time purchases only. It does not apply to renewals after the initial 30-day period.

How to Request a Refund

  • Email [email protected] within 30 days.
  • Include your registered email and reason (optional but helpful).
  • We will process your refund within 5–7 business days.

Refunds are returned to the original payment method. Bank or payment processor times may add 3–10 extra days depending on your location and method (Razorpay, UPI, cards, PayPal, etc.).

Cancellation of Subscription

You may cancel your subscription anytime from your dashboard.

  • Cancellation takes effect at the end of the current billing period.
  • No refunds are issued for the remaining portion of a paid period after the 30-day guarantee window.
  • You will continue to have access until the end of the paid term.

What Is Not Eligible for Refund

  • Refunds after 30 days from purchase.
  • Partial-month usage or downgrades.
  • Violations of our Terms of Service (e.g., prohibited uses).
  • Duplicate accounts or abuse of the guarantee.
  • Accounts that processed a significant volume of photos or videos and downloaded content prior to the refund request — our guarantee covers genuine dissatisfaction, not bulk usage followed by a refund.
  • Repeated refund requests across multiple accounts associated with the same person or organisation.

Fair Use of Our Guarantee

Our 30-day money-back guarantee is designed for customers who tried CloudFace AI and found it genuinely wasn't right for them — not for accounts that processed and downloaded their entire photo library before requesting a refund.

We trust our customers to use this guarantee fairly. CloudFace AI reserves the right to decline refund requests where the service was used extensively — including large-scale photo processing and downloading — immediately before or alongside the refund request. In such cases, we will always explain our decision and work with you to find a fair resolution.

If you have any concerns about your specific situation, please email [email protected] before purchasing — we are happy to discuss.

Billing Disputes

If you notice a billing error, contact us immediately. We will investigate promptly. For disputes with Razorpay or your bank, please reach out to us first so we can assist.

Our Promise

We work hard to make CloudFace AI the best face recognition tool for your Google Drive and beyond. The 30-day guarantee lets you try our service risk-free. Test the free tier first, then upgrade with confidence.

If you have any questions about billing or refunds, feel free to reach out.

Contact: [email protected]
Company: Elephic Intelligence Private Limited, CIN: U62011HR2026PTC149378, GSTIN: 06AAJCE9306K1ZD, B-01, Ground Floor, Tower B, IRIS Tech Park, Sector 48, Gurugram, Haryana – 122018, India, Phone: +91 9718686723