Refund Policy

Introduction

This Refund Policy outlines the terms and conditions regarding refunds, cancellations, and billing for CloudFace AI services. By using our services, you agree to the terms outlined in this policy.

No Refund Policy

CloudFace AI operates on a strict no-refund policy. This means:

• All subscription payments are final and non-refundable
• No refunds will be issued for unused portions of subscriptions
• No refunds for service dissatisfaction or technical issues
• No refunds for accidental purchases or billing errors
• No refunds for account cancellations or service termination

Subscription Terms

• Subscriptions are billed in advance on a recurring basis
• You are responsible for all charges incurred during your subscription period
• Subscription fees are non-refundable regardless of usage
• No credits or refunds for partial months of service

Cancellation Policy

• You may cancel your subscription at any time
• Cancellation will take effect at the end of your current billing period
• No refunds will be issued for the remaining subscription period
• Your account will remain active until the end of the paid period

Service Availability

• We strive to maintain 99.9% service uptime
• Service interruptions do not qualify for refunds
• We will work to resolve any technical issues promptly
• Compensation for extended outages is at our sole discretion

Refund Processing

In the rare event that a refund is approved:

• Refunds are processed through Razorpay within 5-7 working days
• Refunds will be credited to the original payment method used
• You will receive email confirmation once the refund is processed
• Bank processing times may vary (typically 3-5 additional business days)
• International refunds may take 7-14 business days

Billing Disputes

If you believe there has been an error in billing:

• Contact our support team within 30 days of the charge
• Provide detailed information about the disputed charge
• We will investigate and respond within 5 business days
• Valid billing errors will be corrected, but no refunds will be issued
• For payment disputes, contact us first before escalating to Razorpay

Exceptions

In extremely rare circumstances, we may consider exceptions to our no-refund policy:

• Duplicate charges due to system errors
• Unauthorized charges on your account
• Service completely unavailable for extended periods (7+ days)

Note: These exceptions are evaluated on a case-by-case basis and are not guaranteed.

Before You Subscribe

To avoid any misunderstandings:

• Review our service features and limitations carefully
• Test our free tier before upgrading to paid plans
• Ensure our services meet your requirements
• Understand that all payments are final and non-refundable

Contact Information

If you have questions about this Refund Policy or need assistance with billing issues, please contact us at:

Email: support@cloudface-ai.com

Elephic Technologies
E-2/22, Block E2, DLF Phase 1
Sector 26A, Gurugram, Haryana 122003
Phone: +91 9718686723

Please note: Refund requests will not be processed as we maintain a strict no-refund policy.